GDPR Terms of Service
Last Updated August 2025
At Crafted Dental, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and all other relevant legislation. This Privacy Policy explains what personal data we collect, how we use it, and your rights.
Who We Are
Crafted Dental (“we,” “our,” “us”) is a private dental practice located at:
Crafted Dental
18 King Street, Stirling, FK8 1AY
01786 641333
hello@crafteddental.co.uk
We are registered with the Information Commissioner’s Office (ICO).
What Information We Collect
We may collect and process the following categories of personal information:
Personal identification details: name, date of birth, address, telephone number, and email.
Medical and dental records: clinical notes, treatment plans, radiographs, photographs, referrals, medical history, and relevant health information.
Financial information: payment records, insurance details where applicable.
Communication records: correspondence via email, forms submitted through our website, telephone enquiries, sms messages, social media enquiries.
Technical information: IP address, browser type, and cookies when using our website.
How We Use Your Information
We use your information for the following purposes:
To provide you with safe and effective dental care.
To manage appointments, treatment records, and ongoing patient care.
To process payments and manage accounts.
To comply with legal and regulatory requirements (e.g., GDC).
To respond to enquiries, complaints, or requests.
To improve our website and services.
We will only process your personal data where we have a lawful basis, which may include consent, performance of a contract, legal obligation, or legitimate interest.
Sharing Your Information
We will only share your personal data when necessary, such as:
With other healthcare providers involved in your care (with your consent).
With dental laboratories or specialists to provide specific treatments.
With insurers, payment providers, or debt recovery agencies if required.
With regulators and public authorities, such as the General Dental Council (GDC)
With IT service providers who securely manage our practice software and website.
We will never sell your data to third parties.
How We Store and Protect Your Information
Your data is stored securely in electronic and/or paper format.
We use practice management software compliant with GDPR requirements.
Access is restricted to authorised staff only.
We have appropriate physical, electronic, and managerial procedures to safeguard your data.
How Long We Keep Your Information
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy and in accordance with legal and regulatory requirements. For example:
Dental records are typically retained for at least 11 years or until the patient reaches the age of 25, whichever is longer.
Financial records are usually retained for 7 years for tax and accounting purposes.
Your Rights
You have the following rights under GDPR:
Access: request a copy of the personal data we hold about you.
Rectification: request corrections to your personal data.
Erasure: request deletion of your personal data (where legally permitted).
Restriction: request limits on how your data is processed.
Data portability: request transfer of your data to another provider.
Objection: object to processing in certain circumstances.
Withdraw consent: if you have given consent, you can withdraw it at any time.
To exercise these rights, please contact us using the details below.
Cookies and Website Use
Our website uses cookies to improve user experience and analyse website traffic. By using our website, you consent to the use of cookies. You can disable cookies in your browser settings if you prefer. For more information, see our Cookie Policy.
Complaints
If you have concerns about how we handle your data, please contact us first. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
ICO Contact Details
Website: https://ico.org.uk
Phone: 0303 123 1113
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Erin Watson
Crafted Dental
18 King Street, Stirling, FK8 1AY
erinwatson@crafteddental.co.uk
01786 641333